
Hi, I'm Andrew Flett, Product Designer and Engineer.
I've spent 25 years at the intersection of design and engineering, taking things from rough idea to live product: open-source tools that ended up needing maintaining, design systems that had to work as much for the people using them as the products they fed into, and digital services for the NHS, the European Commission, Microsoft, ITV, and TED Global.
In practice, that's meant directing product strategy, designing the product, and writing the code, sometimes in the same week. Less a deliberate career plan, more a restless curiosity about how all the pieces connect.
Work with me
Currently taking on short to medium term design and engineering projects. I'm comfortable working out what to build and shipping it, or helping you grow and polish something already in motion.
On the side I'm building Surface and maintaining Cascade while exploring what it means to design in an AI-world.
Some bits and pieces
LCN Messenger
What AI changes about delivering production software in complex and regulated domains
Design System & Tooling
Standardising design ops and engineering practice for 15+ products at LloydsDirect

Digital Accelerators
Mentoring non-profits to ship products in 3 months
Privacy Tools
Privacy and data rights: tooling that protects people, not just ticks boxes

EnquiryDesk
Launching a niche SaaS to help Law Centres manage complex triage across calls, emails, and SMS

Patient Care
Rethinking how 200+ agents manage patient prescriptions and conversations

Action for Children
Launching a Live Chat service for vulnerable families when children's centres closed

Dosi
Using on-device AI to make sense of medication schedules

Rough Trade
Taking Rough Trade global: eCommerce, internal tooling, and ops across UK and US

Law Centres
A shared digital platform for Law Centres across the UK

Sir Trevor
An open-source editor for ITV News and structured content

Lanco
Building Lanco: my first experiment with AI-assisted development

Pharmacy2U
A mobile app for the UK's largest online pharmacy