LCN Messenger

Secure, compliant messaging built specifically for the Law Centres Network.

The problem

Law Centres deal with sensitive client communications daily. Existing messaging tools either lacked the compliance requirements for legal work or were so locked down they became unusable. Staff were resorting to personal WhatsApp accounts, which created obvious data protection headaches.

What we built

A messaging platform designed around the specific needs of legal advice services:

• End-to-end encryption for client communications
• Audit trails that satisfy regulatory requirements without being intrusive
• Integration with EnquiryDesk for seamless case management
• Multi-channel support connecting WhatsApp, SMS, and web chat in one interface

Technical approach

Built on React with a focus on real-time messaging that doesn't sacrifice compliance. The challenge was making something that felt as immediate and natural as consumer messaging apps whilst maintaining the paper trail that legal work demands.

Current status

Currently in staging with a handful of Law Centres testing the waters. Early feedback suggests we've hit the right balance between usability and compliance, which is harder than it sounds.