A digital framework as a service for Law Centres serving communities across the UK
framework.lawcentres.org.ukLaw Centres provide free legal advice to communities that need it most. They're also chronically under-resourced. Each centre operates independently, which means each one faces the same digital challenges alone: outdated websites, fragmented communications, no shared tooling, and no budget to fix any of it. Modernising felt impossible because every centre would have to start from scratch, and none had the capacity.
Working closely with the Law Centres Network and individual centres, I designed the framework strategy and built the core platform that gives centres a head start instead of a blank page.
Same problems, no shared solutions
Each centre was facing outdated websites, fragmented communications, no shared tooling, and no budget to fix any of it. Modernising felt impossible because every centre would have to start from scratch.
What we built
A shared digital framework that gives centres a head start instead of a blank page:
- Branded, accessible website templates designed specifically for Law Centre users and their needs
- Reusable components that centres can adopt without rebuilding everything themselves
- EnquiryDesk an omnichannel triage tool that brings calls, emails, SMS, and WhatsApp into one interface
- Guidance and guardrails so centres can move confidently without reinventing process
More than a platform
The framework isn't just about catching up. It's about creating headroom. With a modular, scalable foundation in place, centres can now explore automation, self-service tools, and better data practices without the prohibitive costs that used to make innovation impossible.
What changed
Faster digitisation. Lower cost of change. A shared foundation that lets independent centres benefit from each other's progress. Several centres are now running modern, accessible digital services that would have been out of reach without the framework.
Explore the framework at framework.lawcentres.org.uk.